Programmator FAQ:

Panasonic KX-TA624, KX-TA616, KX-TA308 PBX

If you are having trouble connecting to the PBX

1. After an unsuccessful attempt of setting the connection to the PBX the program will display the message about the mistake with a suggested reason - try eliminating the cause
2. If the cause is not clear, check the following items :
   • proper pin layout of the connecting cable
   • whether the settings of the communication parameters of the PBX coincide with the communication parameters of the program (option 'Settings-Profiles')
   • whether the computer COM-port, to which you have connected the cable coming from the PBX is operable (it is possible, for example, to connect an external modem or a 'mouse' to this port for this inspection)
   • whether the correct password used for the access to the PBX programming is specified in the program settings (it is possible to change this password in the 'Settings-Profiles' option)
3. It is possible to try to connect to the PBX manually with the aid of the terminal built-in into the program (it can be activated in the 'Windows-Terminal' menu option).

Compelled data reading

In order to speed the operation, the program tries to minimize the volume of the data, which are received from the PBX. For example, for all dialogs of the 'Parameters' window, data from the PBX will be downloaded only during the first activation of the corresponding dialog window. If you will repeatedly enter the same window, the earlier downloaded data will be used and the new data exchange with the PBX will not take place. However, sometimes it can be necessary to force the program to carry out the repeated data downloading from the PBX. For this purpose, the following shall be carried out:

• press and keep pressed the key with the letter 'F' on the key board of your computer - you will hear the periodical clicks;
• without releasing the key, click a mouse on the required object.

The same way it is possible to force the program to download data into the PBX when exiting the dialog window - press 'F' and click a mouse on the 'Ok' button.

The same technique can be also used in the 'Extensions' and 'Trunks' windows.

Data export to the text file

It is possible to save data to the TXT-format file (you can edit and look it through with the aid of any editor) - For this purpose, after data downloading from the PBX, use the 'File-Export to txt' option of the main menu.

If problems occur while reading the data

For understanding of the reasons of the occurred problems the following possibilities can be useful:

• the program records its status at the moment of the generation of the mistake (simultaneously with date and time) into the Error.log file - it is located in the same folder, as the main executed file of the program. The Error.log file has the text format, that is why you can easily look it through with the aid of any editor.
• besides this, it is possible to switch on the copying process for all the data flow, which is coming from the PBX into the separate text file - this can be useful while analyzing the situation. For this purpose, enter this file name into the 'File-Log to file' menu item at the beginning of the problem space (i.e. before execution of the action, which causes the mistake).

Pin layout of the connecting cable

The following scheme, which is used here differs from the standard cable connection of an external modem (This is a null-modem cable), you can have either to buy a null modem cable (be sure to check its compliance with the contact scheme, which is given below), or to remake it out of the regular modem cable (it is necessary to swap wires in 3 pairs).

Usage of the regular 9x25 adapters together with the cable of the proper pin layout is allowed.

If you are intended to use the 9-contact connector in your computer, then you need to use the following scheme (numbers are corresponding to the number of the pin. A 25-contact 'male' connector - on the left, 9-contact 'female' connector - on the right)